Hi, I'm Minseon!

I'm a curious and inquisitive UX designer. When you get to know me, you'll find that I'm a person who loves asking questions and seeking answers. My creativity stems from my desire to learn and understand the problems. I'm not afraid to take on challenges to find the answers I'm looking for. Even if I fail, I won't give up. If you want to see examples of how this approach plays out in my work, check out my projects below!

USAA Loan Center Redesign
2022
Case Study
Mortgage UX Strategy
Improving USAA mortgage service design.
2021
Service Design, UX Strategy
Influencing Email Strategy
Achieved 97.3% retention rate after launching the email.
2023
Design Research
Data Mapping Experience
Creating a data mapping experience using HCD methods.
2020
Case Study
Disbursement Service
Paperless payout service: Saved 10,000 papers/week
2019
Case study
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