USAA Insurance Email Strategy
Achieved 97.3% retention rate after launching the email.
2023
Design Research
USAA Loan Center Redesign
2022
Case Study
Disbursement Service
Paperless payout service: Saved 10,000 papers/week
2019
Case study
Mortgage UX Strategy
Improving USAA mortgage service design.
2021
Service Design, UX Strategy
Billing Solutions Data Mapping
Creating a data mapping experience using HCD methods.
2020
Case Study