USAA Insurance Email Strategy
Achieved 97.3% retention rate after launching the email.
2023
Design Research
USAA Loan Center Redesign
2022
Case Study
Mortgage UX Strategy
Improving USAA mortgage service design.
2021
Service Design, UX Strategy
Billing Solutions Data Mapping
Creating a data mapping experience using HCD methods.
2020
Case Study
Disbursement Service
Paperless payout service: Saved 10,000 papers/week
2019
Case study