![](https://cdn.myportfolio.com/a881fe201b5fab6db92516b94f183b10/6afeaa22-067e-4849-b045-8d5c41b6b453_rwc_268x0x1845x1384x1845.png?h=a6bf9910077f5a2257fbd6f5d3081439)
USAA Loan Center Redesign
2022
Case Study
![](https://cdn.myportfolio.com/a881fe201b5fab6db92516b94f183b10/3ec8bd19-da84-485c-ac7c-7619eb9c03bc_rwc_110x0x677x508x677.png?h=6416dbb3f47b5d49e37c503b53b23390)
Mortgage UX Strategy
Improving USAA mortgage service design.
2021
Service Design, UX Strategy
![](https://cdn.myportfolio.com/a881fe201b5fab6db92516b94f183b10/9866264d-e302-4ba0-9b29-6f42fdd8ce54_rwc_110x0x677x508x677.png?h=3904feefe0eec92bc51ed3f7bed60422)
Data Mapping Experience
Creating a data mapping experience using HCD methods.
2020
Case Study
![](https://cdn.myportfolio.com/a881fe201b5fab6db92516b94f183b10/22b53347-8ece-4473-b648-5cd7df0b841e_rwc_110x0x677x508x677.png?h=9fd06ab243ef090f53dcb35fd328ba19)
Disbursement Service
Paperless payout service: Saved 10,000 papers/week
2019
Case study